FAQ

All major credit cards are accepted through PayPal system which offers easy, secure online payment. You do not need to register for a PayPal account in order to use PayPal. Personal checks and money orders are also accepted. If paying by check, your order will be shipped as soon as the check clears. Once your order is received you will receive a confirmation e-mail.

All orders shipped within Florida will be charged 7.5% sales tax.

Most orders are shipped within 3-5 business days. If for some reason your order cannot be shipped within that time you will receive an e-mail notification. Orders are shipped by USPS Priority mail (with delivery confirmation). Should you need faster service please contact us for special arrangements. Currently we only ship to the continental United States. Shipping is free for orders of $50.00 and above. A flat $4.00 shipping charge will be applied for orders less than $50.00.

Returns may be made within 30 days of receipt of shipment for a full refund of the purchase price or an exchange. Original shipping charges, if any, are non-refundable. Item must be unworn and in its original condition with no sign of abuse. Please contact us prior to returning item so that we may provide you with complete return shipping instructions.

All information you provide when placing an order will remain confidential and will not be shared with any third party.

It is best to keep your jewelry when not being worn in an air-tight container such as a zip lock bag, or at least a closed box or case with an anti-tarnish strip. Leaving it out in the open speeds up the eventual tarnishing process. Also leaving your jewelry out in direct sunlight for prolonged periods can cause the natural color of certain gemstones to fade.

Avoid contact with any chemical substances such as cleaning solutions, hair care products, perfumes, lotions, etc. The chemicals in these products can damage a pearl’s luster and tarnish or otherwise discolor sterling silver. Try to remember to always put your jewelry on last when dressing.

Take your jewelry off before exercising, swimming, bathing/showering or sleeping. Pool chemicals and sea salt will oxidize sterling silver and can damage and pit some gemstones. Even hard water eventually leaves a film that will dull your jewelry over time.

Keep your jewelry sparkling by periodically wiping it with a soft polishing cloth.